Best Body Shop, Florissant

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 314-831-3300 or make an appointment online!

What People Say About Us

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    If you need some auto body work done this is the place to go. This is my first accident and while it was not my fault, I must say the experience I had here is worth having another. Now with that said, I'm not going to go out and dent up my car or anyone else's but these guys did a wonderful job on my car.

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    Nice job!!!

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    This was our first time to your dealership - we knew what we wanted when we came in. Our salesman Bill Komlose worked with us to get us exactly what we came for. We left in a couple of hours with a brand new Charger. Our only disappointment during that time was the clean-up on the car - it left a bit to be desired and was also what we spent most of the time waiting on - so much so that Bill scheduled a return trip for the following week to finish the job correctly. The sales staff and finance dept were excellent, the clean-up crew needs a little work. Even with that, we would still recommend your dealership to friends and family.

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    They did great work fixing a big dent and scratches on my whole driver side.

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    Fixed my Charger. Paint looks great!

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    Very nice and professional employees.

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    Highly recommend!! I can't say enough good things about my experience with Marty Cancila and Joe, the body shop manager. Being a previous service writer, I've VERY picky!! They went above and beyond on my sons truck - body work and paint. Looks beautiful!! I'll be back, actually today for my car, unfortunately!

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    If you need some auto body work done this is the place to go. This is my first accident and while it was not my fault, I must say the experience I had here is worth having another. Now with that said, I'm not going to go out and dent up my car or anyone else's but these guys did a wonderful job on my car.

Call us for service: 314-831-3300

ASE (Automotive Service Excellence)
I-CAR
ASA (Automotive Service Association)